FiberRoad warrants each fiberroad branded product to be free from manufacturing defects in material and workmanship starting from the shipping date of FiberRoad for a period as specified by product listing or product documentation. During this period, product warranties remain valid provided the product was properly installed and used.
The product will not be warranted in the following situations:
For special projects, customers may purchase a post-warranty repair service or require extended or limited warranty terms. The special warranties are subject to and provided only on the terms and conditions set out in a separate contract.
If your FiberRoad products are already subject to an End of Life (EOL) and/or End of Sale announcement, these products are no longer being sold and may not be supported.
If your FiberRoad product needs service or repair, please contact our technical support engineer or a sales representative for obtaining an RMA number. Following receipt of an RMA number, the customer shall return the defective product to FiberRoad and agree to follow our shipping instruction. For details on the FiberRoad’s RMA instruction, please mail to Ms JoJo